Customer Success Lead
preezie believes the online shopping experience should be the same as in-store. So, we are building the world’s first guided experience platform that bridges the gap between in-store shopping experience online.
Our high growth, early-stage, Melbourne based tech startup is backed by Skalata Ventures and Australia’s best business experts. With retail partners in 6 countries, we work with brands like Lorna Jane, Baby Bunting and Guitar Centre. Through them, preezie is changing the retail and ecommerce landscape one customer at a time. We are on a journey and have a mission to be one of Australia’s largest and most recognised names in industry and are looking for people to join us in this incredible ride to build an Australian based global guided experience platform.
At preezie the Customer Success Lead will drive our customer success initiatives, work with the Growth Team to keep the company focused on customer outcomes and work closely with the Product Team to innovate the technology.
How you’ll make an impact
At preezie, our Customer Success Lead use creativity to solve problems, create processes and lead a team to build long term relationships with our retail partners and help them use the preezie platform and insights to drive their online goals. The Customer Success Lead will be involved in all aspects of our growth including; support, account management, product development, team leadership, process development, product training and more.